GoHighLevel, set up so no new patient slips through
We build and manage GoHighLevel for your practice: one inbox for calls, texts and forms, plus automations for missed calls, booking, reminders, reviews and recalls.
Where new patients get lost
A new patient's first contact is fragile. They call while your front desk is checking someone in, and the call goes to voicemail. They fill out a web form on Saturday, and nobody sees it until Tuesday. They book, then forget. After a good visit, nobody asks them for a review, so the practice down the street keeps outranking you.
None of this is a staffing failure. It's a systems gap, and it is exactly the gap GoHighLevel was built to close.
What we set up
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Missed-call text-back
Unanswered calls trigger an automatic text so the caller isn't left hanging.
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One shared inbox
Calls, texts, web chat, form submissions, email and Google Business Profile messages in one place.
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Online booking
Calendars and booking pages for appointment types you choose, connected to your scheduling workflow.
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Reminders and confirmations
Text and email reminders before visits, with confirm and reschedule options.
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Review requests
A short text after the visit asking happy patients to review you on Google.
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Recall and reactivation
Campaigns for patients due for annual visits, follow-ups or screenings.
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Lead pipeline
New patient inquiries tracked from first contact to first visit, so nothing stalls.
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Reporting
Calls, missed calls, response times, bookings and reviews in one view.
How it works
Workflow audit
We map how patients reach you today: phone, web, forms, messages and referrals.
Account and BAA
We set up your practice's sub-account in a HIPAA-enabled configuration and confirm the BAA terms with you.
Build
Numbers, inbox, calendars, forms, automations and templates, written in your practice's voice.
Train and launch
A short training for your front desk, then a staged launch, starting with missed-call text-back.
Manage and improve
Monthly reporting, template updates and new automations as your needs grow.
What you get
A working system in your name, not a login you are left to figure out.
Templates in your voice for texts, emails and review requests, approved by you.
A one-page front desk guide for the inbox and handoffs.
A monthly report with missed calls, response times, bookings and reviews.
Ongoing changes handled within your retainer.
Privacy rules we build in
Automation is only useful if it's safe. We keep clinical details out of marketing messages, use consent and opt-out handling for texts in line with FCC rules under the Telephone Consumer Protection Act, avoid tracking scripts that could expose health information (HHS guidance), and only store patient information in the platform under a HIPAA-enabled setup with a BAA.
Who it's for
- Practices where calls regularly go to voicemail
- Practices relying on staff to remember follow-ups and review requests
- Practices launching a new website or ads and wanting every lead captured
- Multi-location groups that want one inbox across offices
Works with your other systems
GoHighLevel sits alongside your EHR, not instead of it. We connect it to your website, Google Business Profile, phone numbers and, where your systems allow, your scheduling tools. Pair it with our scheduling support team for live coverage on top of automation.
GoHighLevel is a trademark of its owner. ClaimCoders is an independent service provider.
Pricing
Setup is a fixed project quote. Ongoing management is a flat monthly retainer that includes changes and reporting. Your quote spells out the GoHighLevel subscription cost separately, and the account stays in your practice's name.
GoHighLevel CRM & automation questions
Straight answers. If yours isn't here, email hello@claimcoders.com.
What is GoHighLevel?
GoHighLevel is an all-in-one CRM and marketing platform. It combines a contact database, a shared inbox for calls, texts, email and web chat, calendars and online booking, forms, automated workflows, review requests and reporting in one system.
Is GoHighLevel HIPAA compliant?
No software is HIPAA compliant by itself; compliance depends on how it is configured and used. GoHighLevel offers a HIPAA-enabled configuration with a Business Associate Agreement on eligible plans. We confirm the current terms with you, keep clinical details out of marketing workflows, and only put patient information in the platform when that setup and BAA are in place.
What does missed-call text-back do?
When a call to your practice goes unanswered, the system automatically sends the caller a text, for example a short apology and a link to book or a promise of a callback. The conversation lands in the shared inbox so your team can continue it.
Will it replace our EHR's scheduling?
No. Your EHR or practice management system stays the source of truth for appointments. GoHighLevel handles the conversations and automations around them, and we connect the two where your systems allow, or set up a simple handoff your front desk follows.
Who owns the GoHighLevel account?
Your practice owns its sub-account, contacts and data. If you stop working with us, we hand everything over.
How is it priced?
Setup is quoted as a fixed project. Ongoing management is a flat monthly retainer. We never charge per lead or per booked patient.
Turn missed calls into booked visits.
Tell us how patients reach you today and what happens when nobody answers. We reply within one business day.